NCOALink and CASS Processing: Get Your Data Back After Each Direct Mailing

Direct mail marketing works. It is a powerful driver of sales and success for businesses large and small. Yet because postal rules are confusing and the procedures are time consuming to follow, we normally pay a professional – often our printer – to handle all those mail headaches. What we overlook is the very important step of getting our “corrected” mail list back from the service provider! Your data, in order to qualify for bulk mail discounts, has been “corrected” – improved, standardized, updated – complete with additional reports on the remaining faulty addresses. After each mailing, you will want to reintegrate this corrected data into your database – otherwise you continue to pay for postage and printing that never reaches your target.

Some Eye-Opening Stats on UAA Mail

UAA: Undeliverable As Addressed – for mailers, this equates to throwing money down the drain. Mail lists generally contain many errors and misinformation that make an address undeliverable – typos, nonstandard abbreviations, redundant and incomplete address information, data entered into the wrong fields, even just plain incorrect delivery addresses. Also, people and businesses frequently move, leaving mailers with out of date contact info. Consider the following stats:

As much as 25% of your database will deteriorate after one year, according to HubSpot. People move, change email addresses, change jobs….and if you are still trying to reach them with the old contact information in your database, you are wasting money.
In 2013, 6.8 billion mailpieces (or 4.3% of those processed by the USPS) were deemed UAA. (source: Mailing Systems Techonology)
UAA mail costs direct mail marketers over $6 billion each year. (source: Mailing Systems Techonology)

The Easy Fix… and You’ve Already Paid For It!

When you pay your service provider to mail your marketing pieces, you are paying them to check and correct your data against the National Change of Address (NCOA) database, and – as far as is possible – to standardize and “fix” any errors in the addresses. In order to receive discounted bulk mail rates, this must be done and certified within 180 days of the mail date (90 days for Carrier Route discounts). The USPS doesn’t want undeliverable mail in their system any more than you want to pay for postage that yields no return.

If you do not receive your “corrected” data back from your service provider after all this work, your database retains all the original errors and the process gets repeated on your next mailing – only now the addresses are older and more likely to have already been dropped from the NCOA resource. With each repetition, more addresses “deteriorate” and become UAA, costing you more money and a decreased response rate. Why pay for this mail list “cleaning” and they toss it away after one use?

NCOAlink and CASS processing will standardize all abbreviations, misspellings and update any registered Change of Address moves on file with the USPS. For the addresses still identified as UAA, NCOA processing will provide reports detailing the reason each address was rejected, as well as a listing of all changes that were made. You can use this information to research and correct your UAA entries, or just delete them entirely. The key is to reintegrate the newly corrected data back into your system.

What happens to the database you hand your mailer?

Below is some more general information about the details of NCOA processing. This is the part most of us are glad to pay someone else to handle.

Your data, when creating a VDP or variable data printed mailing, may include many fields of information in addition to those necessary for mailing: age, email, income brackets, customer numbers, amounts due, subscription information, and on and on. That data – necessary for the VDP mailpiece – travels along untouched with your mail list during NCOALink certification. In order to receive discounted bulk mail rates, your mailer processes your data through NCOALink (which includes CASS, DPV, LACSLink, and SuiteLink).

National Change of Address (NCOALink) is the database of everyone in the US who has filed a Change of Address with the US postal service. Access to it is licensed to service providers and made available to mailers so they can keep up with individuals and companies at their permanent addresses. If your best customer moved from New York to Los Angeles, this is how you stay in touch with them without interruption. The NCOALink process also includes:

CASS (Coding Accuracy Support System) processing will correct and standardize addresses. It will also add missing address information, such as ZIP codes, cities, and states to ensure the address is complete. Starting with 2007 Cycle L, CASS software will also perform delivery point validation to verify whether or not an address is a deliverable address and check against the USPS Locatable Address Conversion System to update addresses that have been renamed or renumbered. Also, Error codes are offered to help you understand what might be missing or incorrect with your addresses that do not + 4 code.

DSF2 processing relays delivery point information received from mail carriers. It includes DPV® (Delivery Point Validation), LACSLink® (Locatable Address Conversion System), and SuiteLink® processing. Together, these identify vacant, residential, business or seasonal address information, increasing the deliverability of your mailpieces and allowing mailers to more accurately target who receives a mailpiece.

Your service provider will be happy to return your NCOALink and CASS certified mail list to you as either a DBF or Excel compatible text file for reintegration into your database. Many of the newly created fields in your data are necessary for USPS processing and Intelligent Mail Barcode creation – these can be deleted by you without any problem, or you can request that your service provider return to you a file with only the fields you originally exported in your mail list.

Call us at 828.684.4512 for any marketing needs. As a printer, we understand communication and design. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is now partnered with Extreme Awards & Engraving – our in-house partner providing custom engraved trophies and awards for employee recognition programs, sporting events, and promotional needs. With our new sister company, we will be sharing space, resources and expertise in a collaboration designed to further provide you with one place to meet all of your marketing needs… Under One Roof! Visit them online at www.extremeae.com or call direct at 828.684.4538.

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

July 16, 2015

Turn to Your Printer for Multimedia Marketing Support

Printing businesses have expanded their services far beyond just printing on paper. Product lines include design services, integrated marketing and direct mail, promotional products and the production of marketing materials as diverse as wide format signage and embroidered or screen printed clothing. In other words, your printer is now your marketing specialist.

Printers Deliver Customer-Friendly Online Tools

Digital technology arrived early in the print world with desktop publishing, photo editing, and graphics technology revolutionizing the business throughout the ’80s and ’90s. Back in the early days of email, printers were among the first to seize upon that technology to deliver goods (in this case, printing proofs) to customers as soon as they were available. No more driving downtown, finding parking, and hoping the client was available to look over proofs so the job could go ahead.

Clients, too, loved the new email services. So it was no surprise that once the web took off, printers quickly created websites to serve their customers even more quickly. Now they can upload files to print, preview them and place the order. By 2007, an industry report from First Research predicted that by 2010, 30 percent of all print jobs would have to be completed within a day. Short run, digital printing now fills that demand.

Today, printers offer online tools to help customers create and order their own marketing. Many offer professional design services or templates customers can use to create their projects. Customers can review the designs, approve and send them to production right away — all in a single online visit. (They can also save their work for later review.) Local printers will deliver the goods directly to the doorstep or business office, as well as providing technical and marketing advice for planning an overall marketing strategy for businesses both large and small. According to the Xerox blog, printers whose businesses grew by 10 percent or more in 2013 attributed some of it to web-based services.

Eco-Friendly Printing Pays

Printers have embraced green technology and sustainable business practices. The print industry has long been a leader in recycling and sustainable business practices. Soy ink (long a requirement for many federal government contract bids), water solvent inks, and the use of paper products endorsed by the Forest Stewardship Council (FSC) and other agencies give customers the satisfaction of knowing their print marketing is eco-friendly. Many customers choose to brand their print with this commitment to environmental stewardship as a part of their marketing outreach. In turn they can promote their good corporate citizenship through social media on outlets like LinkedIn, a leading site for business marketing and information. LinkedIn is a great place to post important business news and updates for clients and your industry, as exemplified by LifeLock.

More Products Than Ever Can Be Print-Personalized

It used to be that printing T-shirts was an expensive undertaking that required a minimum number of shirts to print. Digital technology makes it possible to affordably print even a single T-shirt. While the technology may not quite be the same quality as a silk-screened shirt, it’s pretty darn close and with proper laundering, digitally printed images can last nearly as long as a silk screen.

Embroidery is a great way to create custom branded clothing, uniforms, hats, bags, and many other items that will put your name and logo directly into people’s lives. Outfit your staff with branded print wear, or create items to sell or even give away to clients. They will become your own team of mobile advertising!

Mugs and other personal gift items are also fair game for personalization thanks to sublimation dye printing, a great way full service printers have diversified their printing businesses, says the industry news site MyPrintResource.com. A sublimation printer can print on anything made from a polymer base or polyester, which covers a lot of ground from Christmas ornaments to sports equipment to phone cases. The selection is huge, and you can browse an online catalog to find exactly the right promotional product to brand for your unique marketing plan.

Wide-format printing creates posters, banners, POP displays, bus signs, indoor and outdoor signage, trade show booths, and other large printed material. Your printer will help you design and customize these items with your own logo, colors, photography and graphics for exactly the impact you want. Xerox predicts wide format printing will grow 65 percent each year through 2017.

Years of experience also empower a full service printer to advise you on ideas that work and that meet your individual budget. Best of all – this marketing expertise is yours FREE OF CHARGE! Where else can you find that kind of deal? If you have the right printer, you already have a highly trained marketing consultant who knows print, branding, direct mail, web strategies, social media and has years of experience in both high and low tech marketing approaches that work for businesses just like yours. The most assuring part of this partnership for you is that the print/communications company only succeeds when your marketing succeeds! Start taking advantage of this asset – the print industry itself has had to reinvent itself in this new high tech economy. They know what works. Meet with a printer today to find one who can offer you the full range of marketing options that today’s competitive and creative markets demand.

Call us at 828.684.4512 for any marketing needs. As a printer, we understand communication and design. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is now partnered with Extreme Awards & Engraving – our in-house partner providing custom engraved trophies and awards for employee recognition programs, sporting events, and promotional needs. With our new sister company, we will be sharing space, resources and expertise in a collaboration designed to further provide you with one place to meet all of your marketing needs… Under One Roof! Visit them online at www.extremeae.com or call direct at 828.684.4538.

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

July 6, 2015

Event Marketing for Small Business Owners

There are millions of small businesses competing against each other with websites, advertisements and marketing campaigns vying for the attention of consumers. It is difficult to stand out from the crowd in such an environment, but event marketing puts your brand right in front of consumers in a way that other forms of marketing can’t.

Events are a tried and true method of marketing, and lots of businesses large and small use them to engage potential customers. Live Marketing reports that companies spend $24 billion on exhibiting at events every year. Here’s a look at some of the tenets to help you take advantage of the vast opportunities available to you in event marketing:

Host Events

The quickest way to have people notice you is to invite them over. Hosting an event gives you a chance to market your product to consumers while networking with other businesses. As a small business owner, your event may not be a huge convention, but this gives your brand a chance to stand center stage and make a big impression.

Think about what kind of event is right for your business. If you run a bookstore, host an event where your staff reads books to children. Or, if you run a print shop, host an educational event for other small business owners about creating marketing material. Be sure to brand your event with custom signage displaying your logo, colors, and message. Items such as pop-up banner stands and wide-format posters are affordable, portable and can be reused for other marketing opportunities.

Trade Information

Whether you host an event or attend one, be sure to put your contact information into the hands of anyone who seems interested. You can do this by creating an email sign-up sheet or by offering incentives for people who visit your site and log in right then and there at the event. Also stock your event with flyers, brochures and any other print collateral and work to put it into the hands of your event visitors. Your primary goal should be to get as much information from potential consumers as possible as well as giving them the tools to research your business after the event is over.

Asheville Area B2B Trade Show Event, 2015 — Asheville Area B2B Small Business Expo

Document Everything

We live in a media-centric world, and if you don’t take pictures, it may as well not have happened. Additionally, social media gives you a chronology of people who interacted with your brand that you can broadcast to engage your followers and drive business. Playing photographer and social media guru can be a challenge, but with an up-to-date smartphone like the HTC One M9, you can handle all that and more from the palm of your hand. Take pictures of yourself and your customers, and share them on social media to link yourself to the community around you. Include print and promotional products with QR codes to help drive traffic to your online marketing – it’s all about using every opportunity to take advantage of multichannel marketing.

Give It Away

Branded trade show promotional products — Branded promotional products as giveaways put your name in your prospects hands.

Promotional items are a cross between gift and marketing material, and they are always a hit at events. Convention-goers often get excited about all the free swag they can receive, and you can leverage this to get the crowd to advertise for you. By giving away small promotional items, such as keychains, T-shirts and hats, you can make potential customers happy and have them advertising for you wherever they go. Furthermore, promotional items drive business — Epromos reports that 85 percent of consumers do business with a company after receiving a free promotional item.

Publicize

Heading to an event won’t help you if no one knows you are there. This means you need to get the word out. Post on your website about the event and take to social media to let your followers know where you will be. Reach out to bloggers in your industry and local news outlets to let them know about the event and your role in it, so you can get some press before the event even begins.

Call us at 828.684.4512 for any marketing needs. As a printer, we understand communication and design. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is now partnered with Extreme Awards & Engraving – our in-house partner providing custom engraved trophies and awards for employee recognition programs, sporting events, and promotional needs. With our new sister company, we will be sharing space, resources and expertise in a collaboration designed to further provide you with one place to meet all of your marketing needs… Under One Roof! Visit them online at www.extremeae.com or call direct at 828.684.4538.

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

March 5, 2015

EDDM – Is Every Door Direct Mail Right For You?

The USPS direct mail program called Every Door Direct Mail, begun in 2011, makes saturation mailing affordable for small businesses. Offer coupons, publicize events, send thanks, announce sales or online promotions, and discover new customers from areas you target – all at the lowest price ever. However, as with all things postal, you may also encounter a few potentially confusing rules and paperwork. Read on for a little clarification…

What is Every Door Direct Mail?

EDDM is a USPS program that seeks to make direct mail easier and less costly for small businesses. Using EDDM Retail, you send your mailpiece without a list of addresses or a permit to every address in targeted areas (carrier routes) which you select. Each printed mailpiece will be exactly the same (i.e., no cost for variable data addressing, no individualized addresses). Customers go online and use the USPS EDDM Retail program to select carrier routes and generate necessary paperwork. Of course this saturation mailing has some limitations: you can only mail 5,000 pieces per mailer per day, your piece must meet the specs for a standard machinable flat, your piece must be printed with the correct EDDM indicia, and you must bring the mail physically to the Post Office that services the carrier routes you chose. Also you must fill out the requisite postal forms and labeling, as well as follow bundling and packaging requirements. You can read more online at usps.com/everydoordirectmail.

What is the Difference between EDDM Retail and EDDM BMEU?

BMEU stands for Business Mail Entry Unit. EDDM BMEU allows larger businesses who already maintain a mailer’s permit for payment and tracking of their direct mail to use their permit and to drop off their EDDM to the Business Mail Entry Unit. With this method, mailers are not limited to 5000 pieces per day and the rules for what type of mailpiece qualify are more flexible.

While you can go it alone with the Post Office online, EDDM may be a daunting task for anyone new to bulk mail. (You can check out details of the USPS program online here.) The USPS has posted an in-depth video presentation on the EDDM service. We have broken the video into two parts and you can watch them by clicking the video links:

Every Day Direct Mail Video 1 — Watch the EDDM video part one

Every Day Direct Mail Video 2 — Watch the EDDM video part two

What are the Benefits of Every Door Direct Mail?

Every Door Direct Mail service lets your business send advertising without the need of an address list or the cost of addressing. The USPS rate for EDDM averages $0.175 per piece! A letter carrier delivers your piece along with the day’s mail to every address on the routes you choose. EDDM allow you to:

TARGET every address

REDUCE production costs

SIMPLIFY the mailing process

Discover the Possibilities…

Invite customers to a Grand Opening or Open House
Offer timely coupons or promotions
Announce events & sales
Publicize your participation in community events
Highlight your hours of operation, new services,
menu, mission statement or products
Emphasize your location and enhance your brand
Thank customers for their patronage

EDDM helps retailers and service-based businesses reach their local target customers – a good fit for the following:

auto dealers and repair shops • restaurants • pharmacies
clothing stores • furniture dealers • flower shops
coffee shops • bakeries • attorneys • schools • real estate firms
health-care professionals & practices • dry cleaners • home-improvement companies

Downside?

EDDM paperwork — There’s always paperwork involved!

Perfect for some businesses and some direct mail objectives, EDDM is not always the smartest option for everyone. Why? In general, targeted direct mailings – where you “edit” your mailing list for various factors such as age, income, and lifestyle of the folks you want to reach – produce greater results and therefore greater profits. Consider these situations: if you are a restaurant and want to get coupons out into the hands of locals who pass by your place daily and are the most likely to stop in, EDDM saturation mailing could be your smartest approach. But if you are a business selling products specifically for the elderly or homebound, sending mailpieces to every address in a neighborhood could be a waste of your investment. A targeted mailing to only elderly or disabled residents in a wider area would yield more positive results.

Best advice?

Talk to your printer about which mailing strategies will work best with your budget and your direct mail goals. Rely on their experience with the USPS and with integrated marketing to make your life a little easier… and more affordable.

Contact us at ImageSmith to get started with Every Door Direct Mail today. You choose, through the USPS site, exactly the areas you wish to saturate with your mailing and we’ll handle all the paperwork, packaging and regulations. No mail list, no hassle, and – if you decide to take advantage of EDDM BMEU – no need to apply for a postage permit, you can use ours at no added cost.

December 31, 2014

2014: ImageBlog’s Year in Print, Design & More

Another year in the rearview mirror. Imageblog – our online newstand of conjecture, knowledge, experience and opinion about print, design, marketing, technology and sustainability – takes the last day of a busy year to glance back at the topics we touched on in the past 12 months. Editorially, we strive to cover topics of interest to graphic designers, print buyers and small business owners involved in empowering their brand through effective marketing. With a year-end overview, we notice a few trends in our blog:

Creative Cloud: Adobe’s Cutting Edge

Adobe moved us all to the cloud in 2014 with new versions of all our favorite software programs, new features available only in the cloud-based apps, and new ways to share, collaborate and learn interactively. Keeping up with the CC innovations could be a time-consuming job this year, but thankfully Adobe did it’s typical stellar job of integrating new tools and features in an intuitive, user-friendly interface. In June, we discussed issues relevant to print designers when Upgrading to Adobe CC and settling into the new stand-alone versions of InDesign, PhotoShop and Illustrator. Another article focused in on the changes for Illustrator, which included a reworked pen tool, pencil tool and “Live Corners.” For InDesign, we took a look at how to Auto Generate QR Codes with Data Merge (which seemed unthinkable a few years ago), the wonderful new Color Theme tool, and the evolution of Kuler into Adobe Color.

Graphic Design Tips & Tricks

As always, we love to share ideas that might make the life of a graphic designer or busy business owner a little easier when preparing files for print or marketing projects. This year that included blog posts on How to Properly Create Bleed Area for a print project, an easy strategy for using layers to keep auto page numbering on top of other elements in InDesign, and how to design and create mock-ups of product labels. We’re always on the lookout for blogs featuring great prepress tips, and are happy to share new ideas and secrets as we learn them.

Multichannel, Integrated & Diverse Marketing

Successful marketing relies more than ever on using multiple channels to reach your audience with your message and brand: print, mail, web, social media, signage, promotional products, and more. Posts this year included tips on creating engaging video content, promoting small business online, custom embroidery and screen printing, and some interesting stats on the profitability of multichannel marketing. Another post covered the importance of logo design with versatility in mind – because that logo has to work across every marketing channel.

In Memoriam

Time flies – and as it does we note the passing of great leaders in the design and print world, as well as the passage of trends and techniques in a quickly changing field. This past year, ImageBlog posted a remembrance of Al Feldstein, the well-loved and long-time editor of MAD magazine, as well as one on the great Massimo Vignelli, who almost single-handedly brought the European modernist aesthetic to American design. We also took a curious look back at some vintage artifacts from our own pre-digital Prepress Department.

Who’s Doing It Right: Great Design in the Real World

It’s always fun to discuss and learn from great design and marketing out there in the big leagues. This year we highlighted how the Traveler Beer company is using some quirky mustaches and our love of selfies to promote their Shandy beer beverages in the US. We also too a SFW look at Showtime’s “Masters of Sex” logo and the potentially touchy subject of sex, typography and marketing. In other posts we looked at the clever and controversial nature of magazine cover design, trends in choosing an actual brand or company name, and a list of design blogs that we have found inspiring.

Cheers to a great and exciting 2015 ahead. We wish you enormous success with your small business marketing ventures as we all continue to learn and innovate.

Call us at 828.684.4512 for any marketing needs. As a printer, we understand communication and design. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is now partnered with Extreme Awards & Engraving – our in-house partner providing custom engraved trophies and awards for employee recognition programs, sporting events, and promotional needs. With our new sister company, we will be sharing space, resources and expertise in a collaboration designed to further provide you with one place to meet all of your marketing needs… Under One Roof! Visit them online at www.extremeae.com or call direct at 828.684.4538.

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

November 6, 2014

Cool Idea: Put Your Logo on a Custom Printed Bandana

The classic bandana with a paisley pattern seems to never go out of style. We love these custom printed bandanas that incorporate the customer logo seamlessly into that classic design. They are lightweight woven cotton with screen printing in white and come in the whole rainbow of colors you would expect.

The pet bandana version is also pretty awesome – a triangular shape makes it easier to tie around your best friend’s neck. They come in different sizes to fit the tiniest dogs or cats or some king-size buddies. The entire imprint area can be designed with your repeating logo or with some other shape or design of your choice.

You’ll need a version of your logo that works reversed out in all white with no screens. In our large bandana sample here, we used the logo at a larger size in the center, and then in four smaller imprint areas on each of the four corners. When folded, you’ll always see one of the logos. You might want to include a tagline or web address as well if the imprint area works better with that information.

Developing your logo in different variants is important for multichannel marketing. Never settle for one “FINAL” version of your logo from your designer with the idea that it can multitask for every need. Develop different “flavors” of your logo that will be versatile enough to work in full color, single color with screens, spot color and at different sizes from tiny to billboard size, offset to online . The standard full color logo that looks just perfect on your letterhead may not be the version that works for embroidery on uniforms, screenprinting, promotional products, black and white forms, single color designs, or wide format prints. For versatility of use, it’s also great to have your logo designed in a “Tall” (portrait) and “Wide” (landscape) version. Think about it: what might look good on a round coaster might look pretty tiny if you decide to print it on the side of a pencil!

Call us at 828.684.4512 to order your bandanas, or for any marketing needs. As a printer, we understand communication and design. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is now partnered with Extreme Awards & Engraving – our in-house partner providing custom engraved trophies and awards for employee recognition programs, sporting events, and promotional needs. With our new sister company, we will be sharing space, resources and expertise in a collaboration designed to further provide you with one place to meet all of your marketing needs… Under One Roof! Visit them online at www.extremeae.com or call direct at 828.684.4538.

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

August 22, 2014

Shandys, Selfies & A Mustache: Traveler Beer Does Integrated Marketing Right!

What is more fun than a stick-on mustache?!

…well, taking a selfie with your mustache to share with the world AND enjoying a new European twist on delicious beer at the same time. That combo has helped prove Traveler Beer Company a pro at integrated marketing. Combining a great product and marketing design with social media buzz is one step. But in Traveler’s current campaign, the vital link between the products and the online excitement is good, old-fashioned print and promotional products! It is exciting to see these traditional marketing tools put to their best use in combination with the latest in digital communications.

Traveler is “introducing” to the American market the European tradition of “shandys” – quality craft brews combined with carbonated citrus or fruit flavors. The four Traveler flavors use lemon and lime (“Curious Traveler“), grapefruit (“Illusive Traveler“), strawberry (“Time Traveler“), and pumpkin (“Jack-O Traveler“). With such a unique product, Traveler is wisely shaping their marketing around the adventure of a new experience. By using a turn-of-the-LAST-century flavor to the graphics, they are reinforcing the idea that these flavors have been around a long while in Europe and proven a favorite. With the current public preference for all things hipster, the classic Victorian handlebar mustache works as the perfect representative of the product, and the perfect way to involve consumers in becoming a part of the marketing itself.

Traveler’s mission was to involve the public through social media – Facebook, Twitter and Instagram, primarily. To achieve that, they created a great variety of bar swag and promotional products to put the Traveler brand into consumer’s hands. Online, and in retail outlets, bars and restaurants, you can find branded t-shirts, backpacks, glassware, bar taps, and on and on. The key to actually involving folks in the marketing game is a set of stick-on mustaches attached to printed cards. The card for each style mustache directs the user to stick on the mustache, take a photo, and post it online with the hashtag #TRVLR. The result has been that elusive social media buzz and virality that makes a marketing campaign successful.

The payoff for the consumer? Primarily, the fun of seeing their mustachioed selfies online! The Traveler website has a page called TRVLR GLRY with Mustache and Traveler of the Week photos, and shots from parties and events hosted around the Traveler products. Search for the hashtag #TRVLR on Twitter or Instagram to see all the folks joining in the fun.

The greatest part of this type of marketing? It can be done on a large scale like Traveler has shown us, or on a small scale for a local business with a lot less money and time to invest. Print and promotional products can be designed to encourage the recipient to actually market for the brand – post a photo, wear the logo, visit a webpage, or share the experience on social media of using the product. The reward for doing that can be a coupon or discount, a contest prize, or it can just be the kick of seeing one’s very own selfie on a website. When done right, adding the social media component to a standard print marketing campaign only amplifies the impact of the original idea but with very little, if any, added investment. For the consumer, it enhances your brand image and their enjoyment.

Strive to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

August 12, 2014

3 Ideas to Promote Your Small Business Online

A small business does not need a large corporate budget to carve out a niche online. A study conducted by advertising research firm Communicus found that 60 percent of those multi-million dollar Super Bowl ads do not make potential customers any more likely to buy the corresponding product or service. Researchers asked 1,000 consumers about their buying intentions before and after the 2012 and 2013 big games, and most were unmoved by the big-ticket ads they saw.

There are very inexpensive ways to promote your small business online—even free approaches that are very effective. Here are three methods to consider.

Sell T-Shirts & Other Custom Branded Merchandise

Jason Sadler had a wild idea of approaching companies and offering to wear T-shirts bearing their slogans, logos, and phone number for a nominal fee. Six years later, iwearyourshirt.com earns him $500,000 per year with no signs of slowing down, according to Business Insider. Advertising executives are willing to pay a guy to wear shirts because they know it works.

There are plenty of options for small business owners to purchase T-shirts in bulk and sell them via their website or even give them away when customers spend a certain amount. A 15-20 percent markup on the price you paid to have them made will earn you some revenue, but it’s the free advertising that you’re after. But don’t limit your thoughts just to clothing. You can put your logo and brand on virtually anything! It’s great marketing and even a profit center.

While you can use a free logo design platform online to keep overhead low on the entire project, consult your local printer on options for a brand refresh – or, if it’s time, a complete logo and brand makeover. Make sure your logo is consistent across all your social media channels.

Start a Blog

The saying goes “content is king” for marketing, and that is especially the case for small companies building a customer base. Companies that blog had 55 percent more website visitors, 97 percent more inbound links, and 434 percent more indexed pages, according to an informal 2009 study of Hubspot customers.

The key to blogging, however, is to produce compelling content that will drive people to your website who were not necessarily looking for your product. A hair restoration doctor, for instance, could produce content about celebrity men and women in the news who have had procedures done to enhance their locks. A health food firm could write about all the bad things associated with genetically-modified foods. Consider hiring a freelance writer with a proven track record of producing content that is subsequently shared on social media. There are more than 150 million blogs on the web, so the only thing that will make yours stand out is good content. Hiring a professional writer may be money well spent.

Facebook Paid Ads

You already have a Facebook business page, so why not give their promoted post feature a try. The idea is that Facebook will put your posts in the timelines of people who are most likely to read, like, and share it. The best part of Facebook advertising is that you can test it out with a small initial budget. If it’s working for you, increase your budget and put posts in front of more Facebook users.

There are mixed opinions about Facebook promoted ads. A small case study by eConsultancy found that the traffic to promoted posts was definitely higher, but there was no way of telling whether it was because it was paid for or if the traffic was organic. Others believe that the affordability makes it a no-brainer option for low-budget firms.

Technology of the 21st century has made promoting a small business simple for anyone. Now it’s just a matter of finding the right combination of channels to reach your fiscal goals.

Strive to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

July 31, 2014

Designing Product Labels: Stick a Label on a Bottle with Illustrator and PhotoShop

OUR PROJECT: design a label and show it in use on the actual product. We need to create print-ready label files AND on-product demos for proofing those labels – a very common scenario for the designer. Moreover, our goal is also to end up with a usable set of files that are organized, fully editable and ready to be repurposed for any integrated marketing projects that lie ahead. What is the best approach for digitally sticking a label on a bottle?

We love Illustrator. The ability of vector artwork to be edited, printed in spot colors, redefined for other purposes and resized to any dimension without loss of resolution or quality makes it a versatile winner for multipurpose projects. On the other hand, PhotoShop is essential for realistic product presentation. Amazing effects can take a vector label file from the design stage to a true retail appearance and on-product photo. Using both programs in a coordinated way will leave you with a flexible set of files that can be used for offset or digital printing, wide format product displays, realistic proofing and any other application you might need. When you return to prepare other labels, these files are invaluable time-savers.

The label design for this whiskey bottle began in Illustrator. The customer’s requirements were a matte finish paper with a die cut shape. The handiest solution was to create the label in Illustrator, then manipulate that file into PhotoShop for the proofing and on-product look. Here, all of the type and design elements were created as vectors in Illustrator, and assigned the PMS spot colors that would be needed for offset printing. This part of the job is essentially a typical design/print job.

While working in Illustrator, it helps to be able to see your design on the actual bottle as you work. So, we placed the .tif image of the bottle on its own layer and locked it. An image of the paper was placed on another layer – just for reference – along with the outer shape of the label. We then made a clipping path of that shape on the paper layer so that with all layers turned on, the Illustrator file appeared like the finished label on the bottle – minus the PhotoShop effects. These two layers are not for print purposes – only to help you visualize the end product while designing. Play around with the design of the label until finished, turning off the “bottle” and “paper” layers as needed. From this file, we can generate any actual print files for production of the label.

Now – over in PhotoShop: we wanted to show the label on an actual bottle, both for proofing to the customer and to create imagery for use in several related projects (no special photoshoot necessary!) We start with the photo of the bottle itself. This image is much larger in size than the actual bottle, being a high resolution image suitable for wide format output. If you have worked in Illustrator at the actual label size, you will need to enlarge the vector design when you bring it into PhotoShop – no problem as vectors can be easily resized with no loss of quality. Copy the parts you want to use in Illustrator and paste into their new PhotoShop layers as Smart Objects. By working with Smart Objects in this way, you can double-click on your layer and the artwork will open in the native application (in this case, Illustrator) for editing. When done, click save and the art updates in your PhotoShop file. Learn more about how great Smart Objects are for design versatility here.

Tip: be sure and carefully name each layer you create. I often think I will remember which is which, only to wind up confused and searching through layers one by one to see what I have created. You can easily use dozens of layers in one simple project, so take the time to name them as you create them.

For certain effects to work in PhotoShop, you must rasterize the Smart Object layer before you can proceed. If you are unsure and want to do that safely, make a copy of your Smart Object layer and turn its visibility off – that’s your backup. Now rasterize the original layer and proceed. You can always trash that if the results aren’t right and turn back on the layer you saved. Here, we brought in vector pieces of the label in different groupings so as to be able to apply various lighting effects and filters on different parts, hopefully recreating the appearance of a realistic label. You can experiment with various layers to find which works best for your project. In this case, all the ink coverage (the red bar, the type, the logos) were kept together in order to use a light reflection effect on them that would simulate the ink on paper. The outer border required a different look, as it was set to print in metallic ink. We brought in a layer that looked like gold foil and a layer which held the label frame as a Smart Object. First we selected the pixels on the frame layer and turned its visibility off, switched over to the foil layer, selected the inverse and deleted. What was left is the shape of the frame, but filled with the reflective foil (see photo at right). As this is not a Smart Object layer, you can go ahead and apply bevel and emboss effects to make it stand out a little more from the rest of the matte label.

Save this heavily layered version of your project – it allows you to easily edit individual parts during proofing or for future applications. You could easily switch out the paper layer, substitute a silver background, entirely redesign the label, or even insert a new bottle and background. By starting off on the right foot, you can confidently edit and repurpose your designs with a minimum of wasted or repeated effort.

Strive to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

July 18, 2014

Auto Generate QR Codes with Data Merge in InDesign CC 2014

The Data Merge function in InDesign is a powerful, versatile tool for integrated marketing. We use it for variable data printing to personalize individual pieces – text and images – and, if a direct mail piece, to address and barcode for delivery to the USPS. The latest enhancement to Data Merge is the ability to integrate automatically generated QR codes into the Data Merge workflow. The best part is InDesign does almost all the work.

As you may know, InDesign CC will automatically generate a QR code within a document. Choose Object – Generate QR Code. From the Content tab, you can choose which of 5 main classes of QR code information you want to create: Text, Website, Text Message, Email or Business Card/Contact Information. The Color tab will let you change the QR code from standard Black to one of your other Swatch colors. When you click OK, the code loads onto your cursor for placement (or if you already selected a placeholder box, it places itself on the page). It can be resized to any dimension needed and is a high fidelity graphic object – in other words, it behaves just like a vector piece of artwork.

To automatically generated MULTIPLE QR codes through a Data Merge, the key lies in correctly entering the data in your Data Source .csv or .txt file. You will need to create a column (in Excel for example) and – this is the important part – name the column beginning with a hashtag (for example, “#QRcodes“). Within that column you can mix and match any of the 5 types of codes, but the data entries must be in the following formats:

For plain text: simple, just enter the text you want to be encoded.
For an SMS Text Message: SMSTO:<Phone number>:<Message> Example: SMSTO:8285551919:Call me!
For a Website Hyperlink: URL:<url> Example: URL:http://www.imagesmith.com
For and Email Message: MATMSG:\nTo:<email address>\nSUB:<subject>;\nBODY:;;<body of email> Example: MATMSG:\nTo:[email protected]\nSUB:Your Subject;\nBODY:;;bodyofemail
For Contact or Business Card Info: BEGIN:VCARD\nVERSION:2.1\nN:<last name>;<first name>\nFN:<full name>\nORG:<your workplace>\nTITLE:<job title>\nTEL;CELL:<cell number>\nTEL;WORK;VOICE:<voice number>\nADR;WORK:;;<address>;<city>;<state>;<zip>;<country>\nEMAIL;WORK;INTERNET:<email address>\nURL:<website url>\nEND:VCARD

Back in InDesign, choose Select Data Source on the Data Merge panel options and then link the .txt or .csv file you created to this document. Draw a box as the placeholder for where you want the QR codes to print on your page. Now link that placeholder to the data by selecting it and then clicking the “qrcodes” field title in the Data Merge panel (the hashtag you put on that column in Excel will not show up in InDesign, but it does allow InDesign to recognize that data as QR code information). Your placeholder will then have a dashed border selection line around it, signifying it will create QR codes when merged.

Finally, merge your document either by choosing “Create Merged Document” (which will give you a multi-page InDesign document) or “Export to PDF” (which creates the finished multi-page PDF file). If your InDesign document is a 2-pager and you have an .txt or .csv file of 100 entries linked, you will create a 200 page PDF file.

One snag: I cannot figure out how to generate QR codes this way in any color other than black. While InDesign lets you choose a color for individual codes you create within the application, I have not been able to find out how to “colorize” the placeholder for the merge in order to generate multiple QR codes through Data Merge that are any color other than black. If you know, please tell us how. If not, then perhaps that ability will come in a future update.

Strive to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.